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Document Delivery Mulva Library  

Document Delivery Polices and Procedures
Last Updated: Jan 15, 2014 URL: Print Guide RSS Updates
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Verify Holdings

Before submitting a Document Delivery request, check to be sure the item is not available at SNC or in Journal Title Search.


ILLiad Renewals

From your ILLiad account, access the record of the item you wish to renew. If "Renew Request" is not visible at the top of the request, then renewals are not allowed.

Click on "Renew Request" to submit your request.  You will be given a temporary due date until the lender responds to the request.  You will be notified via email once a response is received.


Welcome to the Mulva Document Delivery department


Document Delivery is a service by which The Mulva Document Delivery department obtains research materials not available in The Mulva Library.

Current students, faculty and staff are eligible to use Document Delivery.  Alumni and community members should visit their local public library for service.

Books, chapters, articles and other materials not available in The Mulva Library may be requested through Document Delivery. Textbooks may not be requested through Document Delivery. 

ILLiad is the resource sharing management software used by The Mulva Library.  The ILLiad system allows you to track your requests, check due dates, renew items, etc..  You will need to fill out a one-time registration form to set up your account.  All Document Delivery requests must be submitted through your ILLiad account.


Document Delivery FAQ

How do I request a book through Document Delivery?

To request the loan of a book not owned by The Mulva Library, complete the electronic request form available through ILLIAD. Books requested must not be currently available through The Mulva Library. Please check the SNC CATALOG before submitting any Document Delivery request.

How do I request a journal article through Document Delivery?

You can obtain copies of articles from journals not owned by The Mulva Library by filling out the article request form available through ILLIAD. Requested articles must be from journals not currently available either in print or electronically through The Mulva Library. Before submitting a request, search the SNC CATALOG and check the JOURNAL SEARCH to see if the article is available through The Mulva Library.

How will you notify me when my material is ready to be picked up?

You will be sent an email to your SNC e-mail account from the Document Delivery department notifying you that your material has arrived and also when it is available for pick-up (students) or delivery (faculty and staff).

What if I forget my password?

During registration you are required to enter a password hint. The password hint may help you recall your password later. Attempting to log on with an incorrect password or with the password field left blank will cause your hint to be displayed. In the event that you are unable to recall your password, please do not attempt to register a second time; contact Document Delivery to have your password reset. You may stop by in person, call 920-403-3283, or send an email to Document Delivery office hours are Monday-Friday 7:00 am - 3:30 pm. Your password can then be reset allowing you access to ILLiad. Please remember to change your password once you log on to ILLiad.

Why don't I see all my older requests when I look at my request history?

From time to time we purge older requests from ILLiad. Our policy is to keep requests online for several years in order to comply with recordkeeping requirements of the law.

What is Electronic Delivery?

Many libraries deliver copies of articles to us in electronic format. You will receive an email indicating how to obtain your article. Your article will be available to you for 30 days ONLY.

My question is not on this list!

The Document Delivery department, located on the first floor of The Mulva Library, will help you solve problems and answer questions. You may stop by in person, call 920-403-3283, or email



Connie Meulemans
Document Delivery Specialist

Miriam and James Mulva Library
St. Norbert College
100 Grant St
De Pere, WI 54115-2099

Phone: (920)403-3283


ILLiad Delivery Times

85% of requested articles are delivered in 5 days.

75% of requested books are delivered in 7 days.




The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted materials.

Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research". If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use", that user may be liable for copyright infringement.

This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.


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